Having a clear policy of presence. This sounds pretty obvious, but very little contact centers implement. Expectations of anyone working in contact centers should be defined. Of the people who call to the manager, everyone should know what to do. A major problem faced was the absence of contact centers. One of the reasons is because many contact centers have no clear structure and policies on a large number of employees they have to check. So how to avoid participation in the middle of the contact center. Has clear implications for people who come to work without valid reason. Diagrams are designed ? ???????? (in contact) center employees must be flexible. Create a schedule to ensure employees are not too much work and they get plenty of rest and leisure. Once you notice that someone is not present, random interviews with them to know why they do not come to work. Suspension without pay is one way you can punish the perpetrator of the absence. If the habit is repeated, do not hesitate to fire people because the person is an obligation for the company.
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